Terms & Conditions

Welcome to Aurelica Care. By accessing or using our website, placing an order, or purchasing our products, you agree to comply with the following Terms & Conditions. Please read these terms carefully before using our website.

1. About Our Website

Aurelica Care provides skincare and beauty products, including serums and related skincare products, through our online store.

We reserve the right to update, modify, or discontinue any product, service, price, or website content at any time without prior notice.

2. Product Information

We make every effort to ensure that product descriptions, images, ingredients, prices, and other information displayed on our website are accurate and up to date.

However, slight differences in product packaging, color, appearance, or labeling may occur.

Customers are encouraged to read the product description and ingredient information carefully before placing an order.

3. Prices

All prices displayed on the website are in Pakistani Rupees (PKR) unless otherwise stated.

Aurelica Care reserves the right to change product prices, discounts, and promotional offers at any time.

Prices applicable at the time of placing an order will normally apply to that order.

4. Orders

When you place an order through our website or contact us through WhatsApp, you agree to provide accurate and complete information, including your name, phone number, email address (if applicable), and delivery address.

We reserve the right to confirm an order before dispatch.

An order may be cancelled or declined if:

• The product is unavailable.
• The information provided is incomplete or incorrect.
• We are unable to contact the customer for order confirmation.
• There is an obvious pricing or technical error.
• We suspect fraudulent or unauthorized activity.

5. Order Confirmation

After placing an order, our team may contact you by phone or WhatsApp to confirm the order and delivery details.

An order will be considered confirmed once it has been verified by our team.

6. Delivery

Our standard delivery time is approximately 3–4 business days, although delivery times may vary depending on the customer’s location, courier services, weather conditions, holidays, or other circumstances beyond our control.

Customers are responsible for providing a complete and accurate delivery address and contact number.

Aurelica Care is not responsible for delays caused by incorrect customer information or courier-related circumstances beyond our reasonable control.

7. Returns & Exchanges

Customers should review our Return Policy before purchasing.

If a product arrives damaged, defective, incorrect, or otherwise qualifies for a return under our Return Policy, customers should contact us as soon as possible after receiving the order.

Products may be subject to return or exchange conditions, including requirements regarding unopened or unused products.

8. Skincare Disclaimer

Aurelica Care products are intended for cosmetic and skincare purposes.

Individual results may vary depending on skin type, condition, routine, and other factors.

Product descriptions or claims on our website should not be considered medical advice, diagnosis, or treatment.

Customers should review product ingredients before use and perform a patch test when appropriate.

If you experience irritation, redness, burning, or an allergic reaction, discontinue use and seek appropriate professional medical advice.

9. Website Use

You agree not to:

• Use the website for unlawful purposes.
• Attempt to gain unauthorized access to the website or its systems.
• Copy, reproduce, or distribute website content without permission.
• Submit false, misleading, or fraudulent information.
• Interfere with the operation or security of the website.

10. Intellectual Property

All website content, including logos, brand names, product images, photographs, graphics, text, designs, and other materials, belongs to Aurelica Care or its respective content owners unless otherwise stated.

You may not reproduce, copy, modify, distribute, or use our content for commercial purposes without prior written permission.

11. Third-Party Services

Our website may use third-party services such as payment providers, courier companies, analytics services, social media tools, or communication platforms such as WhatsApp.

Third-party services may have their own terms and privacy policies, and Aurelica Care is not responsible for the policies or practices of third-party providers.

12. Limitation of Liability

Aurelica Care will make reasonable efforts to maintain accurate information and reliable website functionality.

However, we do not guarantee that the website will always be available, error-free, uninterrupted, or completely secure.

To the extent permitted by applicable law, Aurelica Care shall not be liable for indirect, incidental, or consequential losses resulting from the use of our website or products.

13. Changes to These Terms

We may update these Terms & Conditions from time to time.

Any changes will be posted on this page with an updated “Last Updated” date.

Your continued use of the website after changes are posted means that you accept the updated Terms & Conditions.

14. Contact Us

If you have any questions about these Terms & Conditions, please contact us:

Aurelica Care
Samnabad, Lahore, Pakistan
Phone: 0309 0600032
Email: Info@aurelicacare.com