Privacy Policy

Last Updated: September 2, 2026

At Aurelica Care, we respect your privacy and are committed to protecting the personal information you provide when using our website, placing an order, or contacting us.

This Privacy Policy explains what information we collect, how we use it, how we protect it, and when it may be shared.

1. Information We Collect

When you use our website or place an order, we may collect information such as:

• Full name

• Phone number

• Email address

• Delivery/billing address

• Order details

• Product and purchase information

• Messages or inquiries submitted through our website

• Information provided through WhatsApp communication

• Technical information such as IP address, browser type, device information, and website usage data

We only collect information that is reasonably necessary for operating our website, processing orders, providing customer support, and improving our services.

2. How We Use Your Information

We may use your personal information to:

• Process and confirm your orders.

• Arrange product delivery.

• Contact you regarding your order.

• Respond to customer inquiries.

• Provide customer support.

• Communicate with you through phone, email, or WhatsApp.

• Improve our products, website, and services.

• Prevent fraud, misuse, or unauthorized activity.

• Maintain website security.

• Send promotional or marketing communications where permitted and where you have provided appropriate consent.

3. WhatsApp Communication

If you choose to contact us or submit an inquiry through WhatsApp, information you provide may be transmitted to our team through WhatsApp.

WhatsApp is a third-party communication platform and may process information according to its own privacy policy and terms.

Please avoid sending sensitive personal information through WhatsApp unless it is necessary.

4. Cookies

Our website may use cookies and similar technologies to improve website functionality, remember preferences, analyze website traffic, and improve the user experience.

Cookies may include:

Necessary Cookies

These cookies are required for essential website functionality and security.

Functional Cookies

These cookies help provide additional features and remember certain user preferences.

Analytical Cookies

These cookies help us understand how visitors use our website, such as website traffic, visitor interactions, and performance.

Advertisement Cookies

Where applicable, advertising cookies may be used to measure advertising performance or provide more relevant advertisements.

You can manage or change your cookie preferences through the cookie settings available on our website.

5. How We Share Information

We do not sell or rent your personal information to third parties.

We may share necessary information with trusted service providers when required to operate our business, including:

• Courier and delivery companies.

• Payment service providers, where applicable.

• Website hosting and technical service providers.

• Communication platforms.

• Analytics and marketing service providers.

• Other service providers who assist us in operating our website and fulfilling orders.

These providers may only receive information reasonably necessary to perform their services.

6. Payment Information

Where online payment services are used, payment transactions may be processed by third-party payment providers.

Aurelica Care does not intentionally store complete debit or credit card information on its own website unless specifically required and lawfully permitted.

Payment providers may process your information according to their own privacy policies and security practices.

7. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, loss, alteration, or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

8. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Fulfill orders and provide services.

• Maintain business and transaction records.

• Resolve disputes.

• Provide customer support.

• Comply with legal or regulatory requirements.

• Protect our legal rights and prevent fraud.

When information is no longer required, we may securely delete or anonymize it where appropriate.

9. Your Privacy Choices

Depending on applicable law, you may have the right to:

• Ask what personal information we hold about you.

• Request correction of inaccurate information.

• Request deletion of certain personal information.

• Withdraw consent for certain communications.

• Opt out of promotional or marketing communications.

To make a privacy-related request, please contact us using the details below.

10. Children’s Privacy

Our website is not intended to knowingly collect personal information from children.

If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can take reasonable steps to address the situation.

11. Third-Party Websites

Our website may contain links to third-party websites, services, or social media platforms.

We are not responsible for the privacy practices, security, or content of third-party websites.

We recommend reviewing the privacy policy of any third-party website you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website, technology, or legal requirements.

Any updates will be published on this page with a revised “Last Updated” date.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please contact us:

Aurelica Care
Samnabad, Lahore, Pakistan
Phone: 0309 0600032
Email: Info@aurelicacare.com